Help + FAQ

General:

What are your hours of operation?
Our customer service hours are Monday through Friday from 8:00 am to 4:30 pm EST. You may reach customer service at 513-595-8200 x3.

Where is your company located?
Cincinnati, Ohio, but we serve customers nationwide on a daily basis. We can ground ship to most locations in the US within 3 days.

Products/Ordering:

What types of products do you print?
We print just about anything on paper including coil books, product manuals, posters, postcards, brochures, booklets, business cards, catalogs, notepads, binders, tabs, and many other items.

Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see it's current status.

What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?
You will receive a proof within one business day after we receive your art files. If you want a hardcopy proof it can be sent overnight to you for an additional $35 + shipping.

File Transfer:

How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.

File Types
We accept most modern graphics formats. However, we work fastest with a print-ready PDF file. If you need help setting up your artwork correctly (appropriate margins, bleeds, page sizing, etc), we have a prepress team who can review/revise any artwork you need help with. Prepress services and "author's alterations" (changes made after artwork has been submitted) are billed at the rate of $85 per hour. See our terms and conditions for details.

Basic Instructions
Make sure you are using high resolution artwork for anything you want us to print. Low-res art is fine for a web page or email broadcast if you are doing a multi-channel campaign. When you bring us your file(s) also try to bring copies of your fonts and a printed sample of how the document should look. Make PDF files whenever possible. For wire or coil bound books, submit 3 separate files: front cover, back cover, and text. Make sure all pages within the file are sized correctly - pages without bleed should be the exact "cut" size you want the finished product to be. If bleeds are needed, add 1/8" to all sides. Allow enough room in (mirrored) margins for the binding edge, if applicable - at least 1/2" margin is needed.

Common File Templates
Ensure that your design will work through the production process by downloading our provided templates for use during the design phase of your projects.

Download and Install PDF Settings
Working In Adobe Creative Suite? Once your art is prepared in the native application, using the right settings to export your pdf is crucial! Don't spend time trying to figure out the proper settings. Download the CDS joboptions and import into Illustrator and InDesign. Click the link below, then click Save. Save the file to your desktop. Double-click the "CDS.joboptions" file on your desktop. Click Save As and press Save. Your presets will now show up in Illustrator and InDesign CS.

To download the CDS joboptions, click here(right click and SAVE TARGET AS...)

Advanced Tips for Professionals
The following tips are intended for graphics professionals: Embed fonts, convert text to outlines, don't use trapping, avoid transparency in front of spot colors, generate PDF 1.4 files when possible.